Insurance Policies
Shipping Insurance Policy
1. Purpose
Shipping insurance is intended to protect eligible shipments against covered loss or damage occurring during transportation.
2. Coverage Options
Where insurance is available, customers will be shown the applicable coverage level and associated cost before payment. Coverage levels should correspond to the actual insured value and terms supplied by the insurance provider.
3. What Is Covered
Coverage may include eligible loss or physical damage occurring while a shipment is in transit, subject to the insurer’s terms, exclusions, and claim requirements.
REASON : REFUNDABLE INSURANCE REQUIRED ( Insurance is fully refunded upon successful delivery )
AMOUNT:
CATEGORY A : €350
CATEGORY B : €550
CATEGORY C : €850
More Information :
Also as THC vapes are regulated in the Germany and not Legal, we ensure all deliveries are handled securely and discreetly. Since this is your first order, your parcel is on hold pending a refundable insurance deposit to protect both your package and our courier.
4. What Is Not Covered
Insurance does not automatically cover every circumstance. Exclusions may include prohibited or restricted goods, inaccurate declarations, improper packaging, delays, customs or regulatory actions, and circumstances specifically excluded by the insurer.
5. Claims
Customers should report a potentially insured loss or damage as soon as reasonably possible and provide the requested documentation, such as the tracking number, photographs, proof of purchase, and evidence of the condition of the package.
6. Refunds
A shipping-insurance payment is refundable only where the applicable insurance agreement expressly provides for a refund. Any refund conditions will be communicated before payment.
7. Important Notice
Insurance does not make an otherwise prohibited shipment lawful and does not guarantee delivery through customs or regulatory authorities. Customers are responsible for ensuring that their orders comply with applicable laws.
8. Verification
Before purchasing insurance, customers may request the name of the insurance provider, policy/contract terms, coverage limits, exclusions, and claims procedure.